FAQ

How to order?
If you don’t see the shopping cart next to the item that you want to order, please tell us what you want to order by clicking the Contact Us tab or send an email to winchen0221@gmail.com and we’ll give you a quote ASAP.

How much is your water ball cost and how much for the shipping? Please contact us for the details and tell us your location.

How long will it take to deliver my order? It takes about 3-5 days to process the order and 3-5 days to deliver.

Where are the goods located? Can I go pick them up? The order will be shipped to you from our warehouse in China.

I’d like to buy your products. How do I pay? You can either pay by Paypal or send the payment to our bank account.

What is your return/replacement policy?We’ll inflate the products and double-check before we ship them out. We would allow returns and/or replacements only if the merchandise has a manufacturer’s defect or is damaged during shipping and we will need to see a photo or video of the damage before replacing or arranging repair. After the item is received, please check it thoroughly before use. Since we have no control on how/where you use the item, we’re not responsible for the damage after use. All claims must be filed via email within 3 days of receipt of the item. You will be contacted by email for return instructions. Our customers will not be charged return/replacement shipping costs when Hamster Water Ball or shipping company is at fault.

How do I become a distributor? Please contact us for more details.

How long can you stay inside the ball? 
15-20 minutes rides when used on hot sunny days.

Can adults ride it? 
Yes. The maximum weight limit is 330 pound (150 kg).

Will the ball pop and sink if punctured?
Hamster-ballThe ball is very durable. The one we use in our service location is made of international standard 0.8mm TPU films which have high tensile strength, outstanding abrasion resistance, excellent flexibility, non-toxic and environmentally friendly. Even if you have a puncture in the ball, you will just slightly get wet. The ball can even be used with a puncture. In addition, the ball will be always on the safety ropes.
It’s not suitable for anyone suffering from high blood pressure, any heart condition or epilepsy. You must not ride if you are pregnant, under the influence of alcohol or drugs, undergoing any medical treatment, have any back or neck problems, have had an operation within the past twelve months or have any other condition that may be affected by participating in such an activity.

What is the difference between TPU and PVC? Which one is better?
TPU is more expensive than PVC because it performs well in the followings: excellent abrasion resistance, outstanding low-temperature performance, excellent mechanical properties, combined with a rubber-like elasticity, very good tear strength, high elasticity, high transparency, and good oil and grease resistance. Most of the time, the problem comes from the zipper, not the material, so either material is acceptable, but TIZIP zipper is recommended.

What’s the tip for riding the ball? 
The trick is to hold onto the sides of the ball as you lean forward and walk fast or run.

Is the vinyl the same as the PVC? Vinyl is commonly used as a shorthand name for polyvinyl chloride (PVC) plastic as used in a range of products from flooring to siding to wall covering. Most commonly, when a product is referred to as “vinyl,” it is comprised primarily of PVC.

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